Service, Support & Training
Your experience doesn't end at purchase.
Parking BOXX support and service teams will work hard to deliver results you can count on — from day one through the life of the system. On-site coverage up to 24 hours a day, 7 days a week, including weekends and holidays.
Support plans
Choose the coverage that fits your operation.
Unlimited Remote Support
Unlimited phone, email, and screen-share support from the team that built your system. Most issues are resolved remotely without an on-site visit.
- Phone and email support
- Screen-share / live machine-view diagnostics
- CloudEASE software assistance
- Unlimited incidents included
Quarterly Preventative Maintenance
Scheduled quarterly visits by Parking BOXX technicians to inspect, clean, calibrate, and update your equipment before problems occur.
- Quarterly on-site visits
- Hardware inspection and calibration
- Software updates and configuration review
- Written maintenance report after each visit
Service Agreement + Parts Discount
Comprehensive remote and on-site support combined with a discount on replacement parts — the most complete coverage for high-volume facilities.
- Everything in Unlimited Remote Support
- Priority on-site response
- Guaranteed response times for critical issues
- Discounted parts pricing
- Operator training sessions included
Custom Tailored Plan
For facilities with specific requirements — multi-site portfolios, 24/7 operations, or unique SLA needs. We build the plan around your operation.
- Custom SLA definition
- Multi-site portfolio coverage
- Dedicated account manager
- Flexible billing structures
Included in every plan
What Parking BOXX support covers.
Phone, email, and screen-share. We can pull a live view of your machine screen to see exactly what your customers see.
Service technicians across North America. On-site visits when remote diagnosis isn't enough.
Weekend and holiday coverage with guaranteed response times for critical system failures.
Remote and on-site training for your team — rate changes, credential management, reporting, and daily operations.
48-hour parts-ship turnaround. Parking BOXX carries the parts your system uses — no waiting on third-party supply chains.
CloudEASE software updates included with active service agreements. Your system stays current without extra cost.
Need help right now?
Call us at 1-800-518-1230. Our support team is standing by.
For new system quotes, visit our Request a Quote page.